Privacy Policy

Last updated: September 2026

1. Introduction & Who We Are

Stars and Sage Farm is a small family-run farm located at 86 Fort Leazier Road, Mexico, NY 13114. We produce and sell honey, beeswax products, and beekeeping experiences, including through our online store powered by WooCommerce. We are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, make a purchase, or interact with us, how we use and share that information, and the choices you have. By using our website or purchasing from us, you agree to the practices described in this policy.

2. Information We Collect

We collect information that helps us run our farm business, fulfill your orders, and improve your experience on our website. The types of information we may collect include:

2.1 Personal Information You Provide

When you place an order, create an account, or contact us, you may provide us with personal information such as:

• Name
• Billing address and shipping address
• Email address
• Phone number
• Order details (products purchased, order date, order value)
• Any information you choose to include in messages or special instructions

2.2 Account Information

If you choose to create an account on our website, we collect the login and profile information needed to manage your account, including your username, password (stored in encrypted form), and saved contact details.

2.3 Payment Information

Payments for orders placed through our website are processed by third-party payment providers such as WooCommerce Payments and their integrated payment gateways. We do not receive or store your full credit card number or bank account details. We may receive limited information related to your payment (for example, the last four digits of your card, the payment method type, and transaction status) to confirm and manage your order.

2.4 Browsing Information & Cookies

When you visit our website, we and our service providers may automatically collect certain information about your device and how you use the site, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and links clicked
• Referring and exit pages
• Date, time, and duration of visits

This information is often collected through cookies, analytics tools, and similar technologies. For more details, please see the “Cookies & Tracking Technologies” section below.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Fulfilling Orders and Providing Services

We use your information to process and deliver your orders, including:

• Confirming and managing your orders
• Processing payments through secure payment providers
• Shipping products to your chosen address
• Communicating with you about your order status, delivery, or any issues

3.2 Account Management

If you create an account on our website, we use your information to set up, maintain, and secure your account, including enabling you to log in, view your order history, and save your preferences.

3.3 Communication and Customer Support

We may use your contact information to respond to inquiries, provide customer support, and communicate with you about your orders, experiences, or requests.

3.4 Marketing Emails via MailPoet

With your consent where required by law, we may use your email address to send you newsletters, product updates, seasonal offerings, and farm news through our email service provider, MailPoet. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

3.5 Analytics and Website Improvement

We may use browsing information and analytics tools to better understand how visitors use our site, improve our website, products, and services, and maintain site security and performance.

4. Sharing Your Information

We treat your information with care and share it only when necessary to run our business or when we are legally required to do so. We do not sell your personal information to third parties.

4.1 Service Providers and Business Partners

We may share your information with trusted service providers who help us operate our website, process orders, and deliver products, such as:

• Payment processors, including WooCommerce Payments and related gateways
• Shipping and delivery providers
• Email service providers (such as MailPoet) for sending newsletters and transactional emails
• Website hosting and technical support providers

These service providers are only allowed to use your information as needed to perform services on our behalf and are expected to protect your information.

4.2 Legal Requirements and Protection

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation or lawful request
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers or the public

5. Cookies & Tracking Technologies

Cookies are small text files placed on your device by websites you visit. They help websites function properly, remember your preferences, and understand how visitors use the site.

On our website, we may use:

• Strictly necessary cookies that are required for the site and online store to function (for example, to keep your cart contents while you browse).
• Performance and analytics cookies to understand how visitors use our site and help us improve it.
• Functional cookies to remember your preferences, such as language, region, or login details.

You can usually control cookies through your browser settings, including blocking or deleting them. Please note that if you disable certain cookies, some features of our website (including the shopping cart or checkout) may not function properly.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• To complete your orders and provide requested services
• To maintain records for tax, accounting, and legal requirements
• To maintain your account (if you have one) until you request deletion or close your account

When personal information is no longer needed, we will delete it or take steps to anonymize it, unless we are required by law to keep it for a longer period.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual restrictions
• Object to or restrict certain types of processing
• Withdraw consent where we rely on your consent for processing (such as marketing emails)

If you would like to exercise any of these rights, please contact us using the details in the “Contact Information” section below. We may need to verify your identity before responding to your request.

8. Children’s Privacy

Our website and online store are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate steps to remove that information.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to use strong, unique passwords for your accounts and to keep your login information safe.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Stars and Sage Farm (for example, social media pages or external resources). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, we would be glad to hear from you. You can contact us at:

Stars and Sage Farm
86 Fort Leazier Road
Mexico, NY 13114
Email: starsandsagefarm@gmail.com
Phone: (315) 806-7382